Everything customers commonly want to know about quotes, transit times, insurance, tracking, customs and payment.
Use the quote form on our homepage. Include origin, destination, mode (sea / air / road), cargo description, weight and dimensions.
A dedicated coordinator responds within one business hour with a clear, fixed quote — no surprise surcharges.
No minimum. We handle everything from a single parcel through consolidated LCL sea freight up to full-container and project cargo.
Quotes are valid for 14 days. Ocean and air rates fluctuate with fuel and capacity, so we re-confirm before booking if a quote is older than two weeks.
We originate from the UAE and move cargo worldwide. Our strongest lanes include India (through our Shalom partnership), the wider GCC, Africa, Europe, the US and Southeast Asia.
Standard carrier liability is included and is limited by international convention. For full replacement value, we strongly recommend all-risk marine or air cargo insurance, which we can arrange on your behalf at competitive rates.
Yes. Every shipment receives a booking reference. Your coordinator provides milestone updates by email or WhatsApp, plus live tracking links for air waybills and container movements.
Your coordinator is your single point of contact from enquiry to delivery. We proactively communicate any delay, re-routing or clearance issue and — where insurance is in place — help you file and settle claims quickly.
Yes. We handle UAE import/export clearance, free-zone movements, HS classification and duty advice in-house. For overseas clearance we work with our vetted partner brokers on both ends.
Typically: commercial invoice, packing list, and (for regulated goods) certificate of origin or product-specific certifications. Your coordinator sends a checklist tailored to your consignment.
Standard terms are payment in advance for one-off jobs and Net 15–30 for approved account customers. We accept bank transfer and card payments in AED and USD.
Our team is one message away — most enquiries get a reply within an hour.